- CISCO UCCX DOCUMENTATION SERIAL NUMBER
- CISCO UCCX DOCUMENTATION INSTALL
- CISCO UCCX DOCUMENTATION UPGRADE
- CISCO UCCX DOCUMENTATION CODE
- CISCO UCCX DOCUMENTATION DOWNLOAD
This Worksī: I have my AreaCodeList XML: This worksĬ: I am capturing Xpath into string variable AreaCodeContactCalledNumber: This does not work.
CISCO UCCX DOCUMENTATION CODE
I would appreciate is someone can point me in the right direction or what I am missing.Ī: I am capturing the parsed area code from the ANI already in string variable called triggerContactAreaCode. Hello, I am having some an issue with what I think is the XPath in my Script. * The area code for the caller is not in our map */ Set target_agent = (String) area_codes.get(area_code) This kind of acts like a two column database table. Here's just one additional option for you to consider, and it's completely self contained within the scripting, using a variable type called a HashMap. Step 6 - A notification banner will appear on the top. Step 5 - Click on the icon to save your settings. Independent UCCX servers should be separated by new lines. Master and Slave UCCX servers should be listed in the same row separated by commas.
Have you explored any alternative methods for mapping area codes to individuals? Step 4 - Type the IP addresses of your UCCX servers into the Cisco UCCX IP Address (es) field. Is this some reason you need to use XML for this? XML is a great data structure, but it may not always be the best fit. Therefore, you must assign the results of the step Get JSON Document Data to a String Array. "$[?('" + area_code + "' in that according to the spec, an expression used in the JSONPath will always return a list. In my opinion, its main benefit is that it's less verbose than XML. "//Agent[contains(., '" + area_code + I see you're on 10.6, so this wouldn't apply to you right now, but in 11.6(1) the script editor can now also understand JSON. XML is widely used in UCCX scripting.Īnother option to condense your XML data is to put your area codes in a comma separated list within the same XML element, and use the "contains" predicate selector of XPath to check the list.
CISCO UCCX DOCUMENTATION UPGRADE
Customers are advised to upgrade to an appropriate fixed software release as indicated in this section.That's fair. The right column indicates whether a release is affected by the vulnerability described in this advisory and the first release that includes the fix for this vulnerability. In the following table, the left column lists Cisco software releases. Cisco Unified Communication applications including CUCM, UCCX, Presence.
CISCO UCCX DOCUMENTATION SERIAL NUMBER
Customers Without Service ContractsĬustomers who purchase directly from Cisco but do not hold a Cisco service contract and customers who make purchases through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should obtain upgrades by contacting the Cisco TAC: Ĭustomers should have the product serial number available and be prepared to provide the URL of this advisory as evidence of entitlement to a free upgrade. project management processes and documentation, issues work authorizations. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers. In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. When considering software upgrades, customers are advised to regularly consult the advisories for Cisco products, which are available from the Cisco Security Advisories and Alerts page, to determine exposure and a complete upgrade solution. Free security software updates do not entitle customers to a new software license, additional software feature sets, or major revision upgrades. In most cases this will be a maintenance upgrade to software that was previously purchased.
CISCO UCCX DOCUMENTATION DOWNLOAD
By installing, downloading, accessing, or otherwise using such software upgrades, customers agree to follow the terms of the Cisco software license: Īdditionally, customers may only download software for which they have a valid license, procured from Cisco directly, or through a Cisco authorized reseller or partner. This is a list of the documentation used to train new agents on UCCX. Agents use a browser-based software, Finesse, with their telephone (either a physical telephone or Jabber) to manage their calls.
CISCO UCCX DOCUMENTATION INSTALL
Customers may only install and expect support for software versions and feature sets for which they have purchased a license. Cisco Unified Contact Center Express (UCCX) is used by groups on campus with large call volume. Cisco has released free software updates that address the vulnerability described in this advisory.
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